Virgin Media: claim for unlawfully accessing records

unlawfully accessing records

It was discovered in early 2020 that third parties had been unlawfully accessing records for some 900,000 people, most of whom were customers of Virgin Media.

The issue was identified as a database configuration problem, and Virgin Media were only alerted to the issue after the information had been left online for a period of 10 months. In our view, this was a clear breach of the GDPR which is why we are pursuing a group action for compensation. You can find out if you are still in time to claim by completing a few forms on our website here now.

Third parties unlawfully accessing records for Virgin Media

Unlawfully accessing records can amount to a breach of the GDPR on the part of the company whose records have been accessed, if there was more that they could – and should – have done to have prevented the incident from taking place.

In the Virgin Media data leak that came to light in early 2020, it was discovered that third parties had been unlawfully accessing records of some 900,000 people as a result of a database configuration problem. One of those who accessed the information was a third-party security researcher who alerted Virgin Media to the problem, but there was also another unknown access event by a third party as well.

There should never be cases of third parties unlawfully accessing records because the duty that an organisation has to protect the information in their charge is clear in law. As we said above, if there was more that should have been done then this could constitute a breach of the GDPR which means that any victims affected could be entitled to claim compensation.

About our group action for justice

We are firm in our view that Virgin Media has breached the GDPR as a result of the database being left online for a period of 10 months due to the configuration error. The GDPR can allow anyone whose information has been misused or exposed to recover compensation for any distress that they have suffered from that is caused by the loss of control of their personal information. As such, we believe that the breach of the GDPR should allow anyone affected to pursue compensation, which is the basis of the group action that we have been running over the last few years.

We represent thousands of people engaged in compensation claims on a No Win, No Fee basis, and we may be able to help you too.

Find out if you are still in time to claim now

Our Virgin Media Data Leak Group Action for compensation has been ongoing for a considerable period of time now. Depending on when you are reading this article may depend on whether you are still in time to pursue a case or not.

The best thing to do is to start our claims form process here to check your eligibility to see if we are still able to help you now. Make sure you do so as quickly as possible because you do not want to lose out on the chance to possibly recover thousands of pounds in damages.

The content of this post/page was considered accurate at the time of the original posting and/or at the time of any posted revision. The content of this page may, therefore, be out of date. The information contained within this page does not constitute legal advice. Any reliance you place on the information contained within this page is done so at your own risk.

Join The Virgin Media Group Action...

We are representing Claimants as part of a pending Group Action arising from the data exposure that took place between April 2019 and 28th February 2020.

If you have received confirmation that your information was exposed in the data breach, you could be entitled to claim thousands of pounds in data breach compensation with NO WIN, NO FEE representation.

Call free on 0800 634 7575 or join online.

Find Out If You Can Claim Now!

Please retain a copy of the notification as proof of receipt.

Unfortunately we cannot take your claim forward at this time.

If you believe you have been affected, please:

  1. Check your spam/junk folder for the email; or
  2. Call Virgin Media on 0800 052 2621; or
  3. Make a Subject Access Request.

To verify whether or not you have been affected!

Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy

First published by Author on January 16, 2023
This post was published in the following categories: About the Data Breach Claim Compensation GDPR No Win No Fee Virgin Media Compensation Action Virgin Media Group Action and tagged with | | | | |


We are representing Claimants pursuing compensation arising from the Virgin Media Data Breach announced in March 2020.

If you have received confirmation that you have been affected by the data breach incident, you could be entitled to claim thousands of pounds in data breach compensation with us now on a No Win, No Fee basis.

We are a leading Consumer Action and Data Breach law firm that is representing Claimants in over 40 different group and multi-party actions. We sit on the Steering Committee for the first GDPR Group Litigation Order (GLO) action in England and Wales, the British Airways Group Action.

If a formal court action is established in this case, there will be a cut-off date to join. We recommend that you sign-up to start your case as soon as possible.

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